Cancellation policy

The cancellation fee depends on the length of the Lease term stated in the Lease agreement and on the number of days prior Lease commencement when the cancellation notice is delivered to us. The cancellation fee might be charged and/or reservation deposit might forfeit in accordance of following conditions:

The length of the Lease is:

- up to 4 days: The deposit equal to one day rent is required at the time of making reservation by credit card charge or wire transfer.
Cancellation received: 8 and more days prior the arrival - Fully refundable. 7 and less days prior the arrival - One night fee will be charged.
- from 5 to10 days: Deposit of 25% of rental amount is required at the time of making reservation by credit card charge or wire transfer.
Cancellation received : 29 and more days prior the arrival - Fully refundable. 28 days or less and more than 14 days prior the arrival - 15% of rental amount will be charged. 14 days or less prior the arrival - 25% of rental amount will be charged.
- from 11 to 28 days: Deposit of 25% of rental amount is required at the time of making reservation by credit card charge or wire transfer.
Cancellation received : 51 and more days prior the arrival - Fully refundable. 50 days or less and more than 28 days prior the arrival - 15% of rental amount will be charged. 28 days or less prior the arrival - 25% of rental amount will be charged
- over 28 days: Deposit of 25% of rental amount* is required at the time of making reservation by credit card charge or wire transfer.
Cancellation conditions are subject of mutual agreement based on the length of your Lease contract.
*max. the sum equivalent of 2 months rent.

Lease term amendments:
For shortening the Lease terms stated in the Lease Agreement during your stay we apply two following rules.

- Length of stay 5 days and less: Termination notice must be presented a one day prior to the termination till 11.00 A.M. otherwise the Rent corresponding to one day will be charged.

- Stay for 6 days and more: To refund you the unused Rent in full we require to receive such an amendment notice the number of days prior the Lease termination corresponding to 50% of total unused number of days. If you don't comply with this rule we will refund you the amount corresponding to the remaining part of the Rent less Cancellation fee corresponding to the Rent for the number of days to fulfil this rule.

E.g. the Lease term is signed for 28 days and you want to terminate it after 20 days, we expect the notice from you 4 days before the termination at the latest (50% of 8 unused days), if we receive termination notice 2 days prior you departure we will charge another 2 days as a cancellation fee and the paid Rent equivalent to 6 days we be refunded.

Satisfaction guarantee: Regardless of the cancellation conditions above, we offer to our guest 48 hours satisfaction guarantee. It means that if after your arrival into the apartment (a) you are not fully satisfied with its settings and equipment and/or we failed to prepare it to perfect conditions and (b) you will announce us your dissatisfaction within 48 hours after the handover and (c) immediately after receipt of such a notice in reasonable time we won't be able to provide you with satisfactory improvement or any other action reasonably likely to effect correction you have the right to terminate the Lease contract immediately without the necessity to pay cancellation fee according to our cancellation conditions.

We will then charge the Rent corresponding to the certain number of standard daily rates for the period you used the apartment only regardless what was your daily average of agreed Rent in the Lease agreement.

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Masna Apartments

Prague, Czechia

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Overview

Masna Serviced Apartments are centrally located in Prague 1. Guests will be within easy reach of Prague’s main districts, making it easy to access any famous sights of this city. The building’s location is perfect for corporate travellers and benefits guests with easy access to public transport and several restaurants, shops and supermarkets. Each apartment provides a fully equipped kitchen which opens onto a spacious living and dining area, complemented with freeview TV and Wi-Fi internet.