Cancellation policy

CANCELLATION/CHANGES TO BOOKINGS
5.1 Terms of cancellation of a booking: the amount of notice required for complete cancellation of your booking without charge will depend on the total length of stay initially booked. No charge is applied for cancellation: - up to 18.00 on the day of arrival, for stays lasting between 1 and 3 nights, - up to 12 noon on the day before arrival, for stays lasting between 4 and 9 nights, - up to 12 noon three (3) days before arrival, for stays lasting between 10 and 90 nights, - up to 12 noon seven (7) days before arrival, for stays lasting longer than 91 nights.
Beyond these times, and if the occupant is a “no show” on the day of arrival, ADAGIO reserves the right, unless local regulations prohibit it from so doing, to apply the following cancellation penalty charges: - deducting the value of 1 night’s stay based on the tariff booked, for stays lasting between 1 and 3 nights - deducting the value of 2 nights’ stay based on the tariff booked, for stays lasting between 4 and 9 nights - not reimbursing the accommodation deposit paid for stays lasting longer than 10 nights.
In the case of related services selected at the time the booking is made: for any cancellation made beyond the abovementioned deadlines and if the occupant is a “no show” on the day of arrival, ADAGIO reserves the right to apply the following cancellation penalty charges: - deducting the daily cost of the service, for stays lasting between 1 and 3 nights, - deducting twice the daily cost of the service, for stays lasting between 4 and 9 nights,
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- not reimbursing the deposit paid for additional paid services for stays lasting longer than 10 nights.
5.2 Terms governing partial cancellation of a booking: any changes to the date, length of stay, Apartment classification or location of stay relating to the booking initially confirmed by ADAGIO will be deemed a partial cancellation of the booking.
In view of ADAGIO’s tiered pricing system linked to the length of stays, if the partial cancellation of a booking corresponds to a change in the length of stay, this may result in a tariff change.
If the length of stay is shorter than that initially booked, the tariff change will be retroactive up to the day of arrival.
In the case of a longer stay, confirmation will be subject to acceptance by ADAGIO and the tariff change will be applied from the date of notification of extension of the stay, in respect of the extra night(s) booked. The tariff change will not be applied retroactively.
In addition to a change of tariff, any partial cancellation of a booking may give rise to application of the following penalty charges:
i. In the event of partial cancellation of a booking before the arrival date, no charge will be applied for cancellation: - up to 18.00 on the day of arrival, for stays lasting between 1 and 3 nights. - up to 12 noon on the day before arrival, for stays lasting between 4 and 9 nights. - up to 12 noon 3 days before arrival, for stays lasting between 10 and 90 nights. - up to 12 noon 7 days before arrival, for stays lasting longer than 91 nights.
ii. In the event of partial cancellation of a booking after the arrival date (early departure), no charge will be applied for cancellation: - up to 12 noon on the day of early departure, for stays lasting between 1 and 9 nights. - up to 12 noon on the day before the day of early departure, for stays lasting between 10 and 27 nights. - up to 12 noon 3 days before the early departure, for stays lasting between 28 and 90 nights. - up to 12 noon 7 days before the early departure, for stays lasting longer than 91 nights.
iii. Beyond these times, ADAGIO reserves the right to apply the following penalty charges and shall be entitled to bill: - one night, for stays lasting between 1 and 9 nights. - the nights cancelled (up to a limit of 2 nights), for stays lasting between 10 and 27 nights. - the nights cancelled (up to a limit of 3 nights), for stays lasting between 28 and 90 nights. - the nights cancelled (up to a limit of 7 nights), for stays lasting longer than 91 nights.
5.3 Notification: To be accepted, any cancellation (whether total or partial) must be notified:
i. To ADAGIO, where the booking has been made directly with ADAGIO: - directly by email to Aparthotels. - or via the booking system: a booking can be cancelled directly on the www.adagio-city.com website under the “My account, my bookings” tab.
ii. To the service provider used when booking the Apartment.
ARTICLE 6 NON-EXCHANGEABLE / NON-CHANGEABLE / NON-REFUNDABLE / NON-CANCELLABLE STAYS AND OFFERS
Some of our offers, known as Smart Deal offers, are classified as "Non-Exchangeable, Non-Refundable". In the case of these stays, the following conditions supersede the terms of cancellation and changes to stays set out above:
Pre-payment of the total cost of the stay: all bookings must be accompanied by payment covering the total price of the stay. Otherwise, the booking will not be guaranteed.
Non-exchangeable, non-refundable, non-cancellable and non-changeable offers: in view of the preferential tariff granted by ADAGIO, bookings involving offers and/or stays of this nature cannot be exchanged, refunded or changed. No requests for amendment or cancellation can be considered. Regardless of the date on which the booking is cancelled, an indemnity payment equal to the total cost of the stay will be withheld. No reimbursement will be issued for nonconsumption of any optional services booked and billed.
No show at the place of stay: if you do not arrive at the place of stay, an indemnity payment equal to the total cost of the stay will be withheld.