Key contributor: Steph Ellis, Director of Operations at Situ.
With extensive and varied experience in the property and hospitality industries, Steph draws on her background to inspire innovation and excellence in her team and deliver an exceptional client experience.
Over the last year, we’ve been busy extending the reach and variety of our global inventory.
As demand grows, we pride ourselves on our ability to offer a wide range of accommodation types in locations tailored to meet the unique needs of our clients as well as our corporate travel and relocation buyers. Our extensive network includes hundreds of thousands of apartments, houses, and aparthotels worldwide to bring you quality, professionally managed accommodation for global flexible living.
The power of diverse backgrounds
We all know that diversity in teams and backgrounds leads to better ideas and solutions. Here at Situ, our team’s strength lies in its wide experience. As our network of accommodation grows and becomes more varied, we have brought in specialists from different sectors of the industry, each with exceptional knowledge and expertise.
Our Supply Chain and Operations teams at Situ include team members with incredibly diverse backgrounds. Working alongside each other are specialists in the vacation rental sector, mobility, integration, and distribution. This blend of experiences enables us to offer a comprehensive and nuanced approach to accommodation sourcing.
As Steph Ellis, Director of Operations at Situ, comments, “This range of experience allows us to deepen our understanding of different accommodation types and proactively source properties that meet our clients’ needs – before they even arise.”
Our specialists from the vacation rental world provide key insights into mid-term rentals and non-traditional corporate accommodation. We also have experts with experience as both operators and agents, and those with a wide-ranging history of account management to enhance our Partner relationships and support our managed Partners.
Others in the team have deep experience of cultivating and managing strategic partnership relations in their respective regions, both digitally and in person. And of course, our integration specialists bring our property Partners easy and straightforward solutions that allow the property management systems they use to be aligned with Situ’s tech, ultimately enhancing the functionality of our platform’s booking process.
The value of cross-sector skills
Taking skills from different sectors and applying them to our industry is one of our core strengths. This approach brings fresh perspectives and innovative ways of doing things, which improves our service offering. For example, our expanding team includes those with a learning and development background. This variety of skill sets helps us to think creatively and develop innovative solutions – ultimately providing a more comprehensive and tailored booking experience for our clients.
This wide range of expertise is also crucial as we develop new Partner relationship structures to better support our managed Partners and provide holistic support to ensure that our Partners can continue to thrive alongside us.
Why varied experience matters
At Situ, we believe that understanding where our clients need to go and preparing our supply chain accordingly is key to delivering exceptional service. Our team’s diverse background enables us to continue to expand the geographic reach of our accommodation and Partner network and work to anticipate and meet the demands of our clients proactively.
Situ’s global inventory is ever-growing in terms of both reach and accommodation type, and we believe that bringing together specialists with very different backgrounds is a cornerstone of our success. We focus on the specialisms and expertise that suit our team members’ skill sets and pair this with deep industry knowledge and a proactive approach. This not only enhances our internal capabilities but also translates into a superior experience for our clients.
Searching for the perfect place to stay? Check out Situ’s range of serviced accommodation. Apartments, houses, and aparthotels – whatever you need, we’ve got it!